Avaya Aura Contact Center Scripting Demystified by Global Knowledge
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
This review of the fundamental, key concepts of scripting is ideal for both those eager to write their own new scripts and those entirely new to scripting. It reveals the 4 primary components of scripting that provide flow and order to scripting and allow IT pros to respond to calls accordingly.