Overview: Global Knowledge is the worldwide leader in IT & Business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning...
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Solutions offered by Global Knowledge
Research offered by Global Knowledge
10 Current Security Threats for Individuals by Global Knowledge
. October 21, 2011 - With the constant threat of malware and hackers, businesses and individuals alike have to start taking precautions to safeguard the security of their information. Access this resource to discover the top ten current security threats and how you can protect yourself from these threats.
10 Ways Malicious Code Reaches Your Private Network by Global Knowledge
. July 27, 2010 - As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
. May 18, 2011 - Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge
. December 2008 - Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
CallPilot Manager - Server Settings Link by Global Knowledge
. April 19, 2013 - One of the most underused links within Avaya CallPilot Manager is the Server Settings. link. With this link you can complete a number of tasks - read this whitepaper to learn what!
Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
. December 2008 - Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
Cyber Heists: What Happened, Mistakes Made, Courts' Reaction, and What You Should Do! by Global Knowledge
. July 30, 2013 - Whether you are the owner or manager of a bank or financial institution, or a business owner concerned about the security of your money in that bank or financial institution, this article contains critical information for you.
Hacking Back in Self-Defense: Is It legal? Should It Be? by Global Knowledge
. December 06, 2011 - The risk of being hacked is one that all businesses face. There is only so much that defensive and preventative security measures can do to protect your business. But what if you could hack the hacker? This white paper presents a radical solution for protecting your network.
IPO 8.1 Brings Significant Changes to the IP Office Communication Solution by Global Knowledge
. - Access this exclusive resource to learn how your enterprise can take advantage of server space for up to 1000 users on a single site.
Optimizing Microsoft Exchange for the Enterprise: Hub Transport Server and Lync-SharePoint Integration by Global Knowledge
. January 31, 2013 - In part two of this Exchange optimization series, we'll discuss techniques for enhancing your Hub Transport server and integrating Lync and SharePoint. Discover simple tips for utilizing the advanced features of Exchange Server 2010 to enhance your messaging environment.
Password Change Service - Avaya CallPilot by Global Knowledge
. March 20, 2013 - Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5.
Public Folders in Exchange Server 2010: What You Should Know by Global Knowledge
. March 17, 2010 - In the early days of the beta version of what became known as Exchange 2007, the internet was littered with rumors and speculation about the demise of Exchange Public Folders. In this white paper we will examine Exchange Public Folders and consider where they fit in our plans for a messaging infrastructure.
Speeding Up File Transfers in Windows 7 by Global Knowledge
. January 10, 2011 - This white paper discusses the tips and tricks that might make file copying quicker for your network.
Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge
. August 06, 2010 - With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?
Understanding Avaya IP Office Short Codes by Global Knowledge
. May 01, 2013 - This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses.
Unified Communication Manager - Class of Service by Global Knowledge
. February 14, 2013 - This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.
Unifying Avaya Aura Messaging by Global Knowledge
. March 13, 2013 - Explore an advanced tool for streamlining message management by integrating voice and email access and storage. Discover how this platform integrates your voice messages directly into your Exchange environment on a single interface reducing IT and end user frustrations alike.