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Your search for keyword: Help Desk And Call Management Systems returned 345 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Self-service/ e-Self Help | Application Security | Telephony/ CTI/ VOIP | Help Desk and Call Management | Anti-Virus Solutions | Access Control | Network Security | Storage Security | Domain Name Systems (DNS) | Endpoint Security

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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
(TRIAL SOFTWARE) GO TO

SIP Communication for Dummies 2nd Edition by Avaya

November 21, 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION) VIEW ABSTRACT | GO TO

Endpoint Protection Flash Demo Overview by Lumension

August 13, 2009 - (Free Research) Learn how to effectively manage, monitor and enforce powerful application whitelists, so you can eliminate unauthorized applications, minimize help desk costs and prevent overall system downtime.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine

September 15, 2009 - (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
(EZINE) VIEW ABSTRACT | GO TO

Cisco IP Phone Features by Global Knowledge

February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Research Management Solutions: Bringing the Benefits of Automation to the Front Office by Advent Software, Inc

December 31, 2008 - (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.
(WHITE PAPER) GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

ESG report, Iron Mountain Simplifies the New E-mail Archive Decision by Iron Mountain Digital

July 01, 2009 - (Free Research) Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services

July 20, 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Brown & Brown Protector Plans: E-Discovery Results 5X Faster - Data Integrity Ensured, Hardware And Labor Requirements Minimized With SaaS-Based Unified Email Management Solution by Mimecast

August 06, 2009 - (Free Research) In this case study, we'll see why Brown & Brown Protector Plans turned to Mimecast's SaaS-based, "always available" enterprise email management in the cloud for their archiving, discovery, continuity, security and policy needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge

December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Getting the most out of Windows 7 with enhanced security by Sophos Inc.

November 2009 - (Free Research) Attend this webcast to get insights into Windows 7 and find out how Sophos can help you extend protection against the increasingly complex malware threats; we can help you control your users’ environment, and most of all protect what you value.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Beloit Creates New Opportunities with Google Apps by Google Apps Authorized Reseller Program

October 2009 - (Free Research) Read this case study to learn how Beloit grew their customer base by using Google Apps as a 'win-leader', created additional revenue streams, and deepened relationships with customers and opened up new oppurtunities.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Online Dating: Keeping Your Members Safe from Online Scams and Predators by iovation, Inc.

June 2009 - (Free Research) This whitepaper will help you understand what new and innovative techniques can be used to protect the reputation of your business, keep your members in a safe and trusted environment, while keeping the fraudsters out. Device fingerprinting helps identify the bad guys so sites can eliminate their accounts from the network once and for all.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2009 Security Mega Trends Survey by Lumension

February 2009 - (Free Research) This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Issues in Selecting an Email Disaster and Recovery Business Continuity Solution by Neverfail Group Limited

May 2009 - (Free Research) Sponsored by Osterman Research, this white paper discusses the key issues that organizations should consider as they consider disaster recovery and business continuity solutions for their email systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are Proxy Anonymizers Putting Your Enterprise in Peril? by M86 Security UK

September 2009 - (Free Research) This free white paper explores how education and policy enforcement can help prevent the threat posed by proxy anonymizers. This white paper looks at how to go beyond a basic URL-based filtering solution and block Anonymous Proxies including stopping HTTPS, blocking inappropriate images and proxy pattern blocking.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Avoiding 7 Common Mistakes of IT Security Compliance by Qualys, Inc.

April 2009 - (Free Research) This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals.
(EGUIDE) VIEW ABSTRACT | GO TO

Agosto Takes Managed Services to a New Level with Google Apps by Google Apps Authorized Reseller Program

October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study by TAKE Supply Chain

October 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Effective Email Management Helps Solve IT Challenges by Iron Mountain Digital

September 2009 - (Free Research) How long could your company survive if email suddenly stopped? This webcast presents how Iron Mountain's Total Email Management Suit can give you more control over corporate email, while cutting costs and complexity and reducing risks.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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