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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Email Security: Magic Quadrant for Email Security Boundaries, 2008 by Proofpoint, Inc.
October 22, 2009 - (Free Research) The email security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. This paper will discuss what you need to know about spam filtering, outbound content filtering, and available email security solutions in various delivery models.
GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial! by GFI Software Ltd.
May 28, 2009 - (Free Research) The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server.
SheepDog Builds a Profitable IT Services Business Around Google Apps by Google Apps Authorized Reseller Program
September 23, 2009 - (Free Research) See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.
Managing to Secure: Evaluating the Manageability of your IPS Solution by TippingPoint
October 05, 2009 - (Free Research) The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components.
Protecting Essential Information: Securing the Foundation of the Internet Business Platform by Websense, Inc.
August 18, 2009 - (Free Research) The requirements for Web security, email security, and data loss prevention have changed. Read on to learn where and why traditional approaches fail; how accuracy and context drive effective information-focused security; and what to do to protect essential information and say yes to business processes that take advantage of Web 2.0.
GFI WebMonitor - Web Security for the ISA Server by GFI Software Ltd.
May 28, 2009 - (Free Research) GFI WebMonitor controls your Internet users' browsing habits through web categorization and web filtering, covering over 165,000,000 URLs. It also monitors downloads in real-time, protecting your network from viruses, malware and phishing attacks.
Code Collaborator v5.0 by Smart Bear® Software
September 17, 2009 - (Free Research) Tired of falling asleep during code review meetings? Stop meeting – try peer code review with Code Collaborator. This time-saving tool lets you do fast and efficient reviews online, without the usual pain of meetings, printouts, or convoluted emails.
Application Discovery Tool by Sophos Inc.
February 2008 - (Free Research) With the Sophos Application Discovery Tool, you can quickly perform a scan and find the applications installed on your network, both legitimate and unwanted. The tool can be run without uninstalling or deactivating your current anti-virus software.
E-Guide: Selecting the Right Email Archiving Tool for Your Business by RSD
September 2009 - (Free Research) Read this guide to learn the top ten questions that should be asked when evaluating archiving tools and learn how to determine which archiving features are essential for your business environment. Above all, you will learn the best practices that are most critical in ensuring your email archiving initiative meets all legal and regulatory demands.
HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
Quantify Your Risk with Free Device Scanner by Lumension
January 2009 - (Free Research) The Lumension Security Device Scanner tool is a system service, scanning the network on predefined intervals to uncover removable devices.
Where Angels Fear to Tread: The Problems of Keyword Search in E-Discovery by FTI Technology
November 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set.
ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company
October 2008 - (Free Research) This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers' information retention strategies.
eBook - Email Retention: Standards and Practices by SearchCompliance.com
October 2009 - (Free Research) Electronic records are as real as paper documents. In this SearchCompliance eBook, you'll learn the importance of having a records retention policy and how to properly manage the data for e-discovery and recovery in your organization.
Solving Key Management Problems in Lotus Notes/Domino Environments by Sherpa Software
September 2009 - (Free Research) Email management in the Lotus Notes environment has become increasingly difficult as the number of users and use for email continues to grow. Reads this white paper to get tips every Notes admin needs to manage the messaging server efficiently.
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