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Your search for keyword: Customer Service/Help desk returned 41 results.
 
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Mobile Device Management | Business Intelligence Solutions | Wireless Technologies and Mobile Computing | Data Security | E-Mail Management | Customer Relationship Management (CRM) | Handhelds/ PDA | Industrial Mobile Computing/ Rugged Handhelds | Email Archiving | Customer Service (General)

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Merging Mobility with Unified Communications by BlackBerry

August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The CIO's Guide to Fixed Mobile Convergence by BlackBerry

June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry

February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research) This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research) This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks

December 2009 - (Free Research) This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lumension® Device Control for Microsoft® System Center by Lumension

January 2010 - (Free Research) Read how through centrally managing, deploying, enforcing and monitoring device/port access, and more, Microsoft SCCM customers can significantly reduce implementation costs and quickly enhance their security policy enforcement.
(DATA SHEET) GO TO

Transforming Your Email Channel to Provide a 360 Degree View by ColdSpark, Inc.

February 2010 - (Free Research) While email is often leveraged as a delivery vehicle for this broad range of communications, few organizations recognize the value of developing and executing a comprehensive email channel strategy. A strategic email channel delivers a 360 degree view of how customers, prospects, partners and other key audiences are engaging with an organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.

September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
(BROCHURE) VIEW ABSTRACT | GO TO

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways to Deal with Data Growth from a Cost Standpoint by i365, A Seagate Company

January 2010 - (Free Research) The incredible growth in the amount of electronic data generated for both business and personal use has resulted in higher costs for data storage and backup. Several factors have lead to these spiraling cost increases, including storage of larger files, multiple backups, and enforcement of industry regulations. How often is your company backing up?
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

First Class Protection for the Mid-Size Organization: Control Your Network with an Out of Box Solution by ArcSight, Inc.

April 2009 - (Free Research) Read this paper to learn how ArcSight Express can help mid-size organizations better face the numerous security and compliance challenges they confront today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry

February 2009 - (Free Research) Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry

June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry

February 2009 - (Free Research) Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd

August 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc.

November 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days.
(DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Customer Case Study: U.S. Army Human Resources Command by Altor Networks

February 2010 - (Free Research) Read this case study to learn how the US Army HRC selected the Altor VF virtual firewall, with integrated intrusion detection (IDS) capabilities as well as the Altor Center for centralized management and the optional reporting module.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

State of Internet Security: Protecting the Network by Webroot Software, Inc.

October 2009 - (Free Research) Spyware, viruses and other malware transported via Web sites represent the most serious data security threat to companies today. Companies need to proactively leverage technology and appropriate business policies to protect themselves, their customers and their employees from the threats presented via the Web. Read on to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archival Best Practices and Competitive Analysis by Tangent

February 2010 - (Free Research) Unless you are your own employee and your own customer, you’ll probably need to archive your emails properly. If you do any correspondence through email, all those discussions and agreements made in the email will be deemed discoverable by the courts.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast

August 2009 - (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TrueCommerce Case Study: Integrating SAP Business One with TrueCommerce EDI Truly a “Painless Process” by TrueCommerce, Inc.

February 2010 - (Free Research) Read this case study to learn how one company implemented an EDI system that harmonizes with their chosen business management software application to more efficiently fulfill trading partner requirements and business growth initiatives.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Banco Pastor Reduces Costs and Improves Scalability with Red Hat, SAP®, and IBM Solutions by Red Hat

January 2010 - (Free Research) Learn how Banco Pastor benefitted from implementing Red Hat Enterprise Linux to run SAP NetWeaver®, SAP ERP, and IBM Lotus Notes software to provide the reliability, security, and efficiency needed to serve its professional workforce, as well as the critical internal applications that rely on the platform.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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